Legal Document

Big Baazi Terms & Conditions – Please read before use

It is important to read these terms before creating an account or playing on Big Baazi. We have written everything in plain language to avoid any confusion.

Last updated: 1 January 2026
Important Points
Minimum Age 18+
One account per person
Providing accurate information is mandatory
Each bonus has its own terms and conditions
Fraud will not be tolerated

By following the terms and conditions What you get

Following Big Baazi's rules is not just an obligation — it is also your own protection

Complete Account Protection

Managing your account in compliance with our rules keeps your funds, personal information, and gaming history completely secure. Big Baazi will never unilaterally close an account in good standing.

Bonus & promotion benefits

Understanding the terms helps you see how bonuses work. Once you meet the wagering requirement, your bonus funds become fully withdrawable.

Secure Transactions

Following the payment terms keeps deposits and withdrawals fast and hassle-free.

Benefits of dispute resolution

If an issue arises, the Terms help guide you to raise a complaint through the proper channel. Big Baazi resolves all disputes fairly.

Identity verification made easy

The KYC (Know Your Customer) process is part of our terms and conditions. Completing it allows larger withdrawals to be processed faster.

Responsible Gaming Guaranteed

The terms include detailed responsible gaming guidelines. Following them keeps gaming enjoyable and prevents it from becoming a problem.

Section 1 – General overview & eligibility

These Terms and Conditions ("Terms") apply to the use of the Big Baazi platform and all its services. By creating an account or using the platform, you are deemed to have automatically accepted these Terms.

Big Baazi is an entertainment-focused online gaming and Sports Betting platform. We are committed to maintaining an honest and transparent relationship with our users.

Important: Do not start using the service without reading these Terms. If any part is unclear, please contact our support team.

Scope of applicability

  • All services on the Big Baazi website and mobile app
  • Sports Betting, casino games, live games, and other gaming products
  • All transactions related to deposits, withdrawals, and bonuses
  • Customer Support & Communication Services

Section 2 – Account Registration & Eligibility

Registration Eligibility

The following conditions must be met to create an account on Big Baazi. Failure to comply gives Big Baazi the right to terminate the account.

  • You must be at least 18 (eighteen) years of age
  • Each individual may register only one account
  • Accurate and truthful information must be provided at the time of registration
  • Only one account is permitted per device, household, or address
  • You must manage your account personally and in your own name, not on behalf of others

Warning: If multiple accounts are created, all accounts will be terminated and any funds held may be forfeited.

Account Security

It is your responsibility to keep your account password and login details confidential. This information must not be shared with anyone. If you suspect unauthorised access to your account, contact Big Baazi Support immediately.

Section 3 – Identity Verification (KYC Process)

Big Baazi follows a KYC (Know Your Customer) process to ensure safe and responsible gaming. This is part of international financial security standards and is in place for your own protection.

When is KYC Required?

  • Before your first withdrawal
  • When withdrawing above a specified amount
  • If suspicious activity is detected on an account
  • At any time upon request by Big Baazi

Required documents

Document Type Example Purpose
Identity Document National ID Card, Passport Age & identity verification
Proof of Address Utility bill, bank statement Proof of residence
Payment Verification Mobile banking screenshot Payment Method Confirmation

Guarantee: Big Baazi stores all documents you provide with the strictest confidentiality. They are never shared with any third party.

Section 4 – Deposit, Withdrawal & Payment Policy

Deposit Policy

  • Minimum deposit: BDT 100 (one hundred)
  • Payment Methods: bKash, Nagad, Rocket & Bank Transfer
  • Deposited funds are generally credited to your account instantly
  • Only deposit from your own payment account
  • Deposits from third parties are not accepted

Withdrawal Policy

  • Minimum withdrawal: BDT 500 (five hundred)
  • Withdrawals are generally processed within 24 hours
  • Withdrawals are processed faster on KYC-verified accounts
  • Withdrawals must be made via the same method used for the deposit
  • Bonus funds cannot be withdrawn until the wagering requirement has been met

Keep in mind: Big Baazi charges no commission or transfer fees. However, your payment provider may apply their own service charges.

Section 5 – Bonus & promotion terms and conditions

Big Baazi offers a variety of bonuses and promotions. The following terms must be followed in order to claim and use these bonuses.

Welcome Bonus

  • Applicable to newly registered users making their first deposit
  • A minimum deposit amount must be met to receive the Welcome Bonus
  • A wagering requirement must be met before bonus funds can be withdrawn
  • The Welcome Bonus cannot be claimed more than once

How to Understand the Wagering Requirement

Wagering refers to how many times the bonus amount must be bet. For example: if you receive a BDT 100 bonus with a x30 wagering requirement, you must place a total of BDT 3,000 in bets.

General bonus terms

  • Bonuses must be used within a specified period from the date they are credited
  • Bonus funds may not be valid for all games — check the eligible game list for each bonus
  • Multiple bonuses cannot be used simultaneously unless explicitly permitted
  • Any attempt to claim bonuses through fraudulent means will result in account termination

Tips: Click the terms icon next to any bonus offer to view the full terms and conditions for that bonus.

Section 6 – Gaming Rules & Fairness

RNG and Fair Play

All game outcomes on Big Baazi are determined by RNG (Random Number Generator) technology. This system is regularly audited by independent international auditing bodies. Big Baazi has no ability to influence the outcome of any game.

Betting limits

  • Each game or bet has a set minimum and maximum bet amount
  • Big Baazi may adjust bet limits at any time
  • An unusually large bet on a single match or game may be subject to verification

In the event of a technical issue

If a game is interrupted mid-session due to a technical issue, Big Baazi will resolve the situation at its own discretion. Decisions will be based on server logs and the customer's interests will be given the highest priority.

Section 7 – Prohibited Activities

The following activities are strictly prohibited on Big Baazi. Violations may result in account termination, forfeiture of funds, and legal action.

  • Multiple Accounts: Creating more than one account per person is strictly prohibited
  • Account Sale or Transfer: No account may be sold, rented, or transferred
  • Bonus fraud: Attempting to obtain bonuses or meet wagering requirements by artificial means
  • Money laundering: Using the platform to launder money is strictly prohibited
  • Hacking or use of software: Using software to gain an unfair advantage in games
  • Third-Party Payments: Using a payment method not registered in your own name
  • False information: Providing false or fraudulent information during registration or KYC

Warning: If suspicious activity is detected, Big Baazi may investigate the account and suspend transactions without prior notice.

Section 8 – Account Suspension & Termination

Big Baazi may close an account when

  • If evidence of prohibited activities outlined in Section 7 is found
  • If you refuse to complete the KYC process
  • Upon order from a court or law enforcement authority
  • If the account remains inactive for an extended period (more than 12 months)

Users can close their own account at any time

You can close your account at any time. Any remaining balance will be refunded, provided there are no active wagering requirements.

Section 9 – Responsible Gaming Policy

Big Baazi places responsible gaming at the top of its priorities. We believe gaming is purely a form of entertainment — not a source of income.

Protection tools available on the platform

  • Deposit Limit: Set daily, weekly, or monthly deposit limits
  • Loss limit: Betting will automatically stop once a specified loss amount is reached
  • Session limit: Set a daily limit on how long you play
  • Cooling-Off: Take a gaming break for 7 or 30 days
  • Self-exclusion: Request permanent account closure

Please note: Gaming is for players aged 18+. Do not bet to recover losses. If you need help, contact Big Baazi Support.

Section 10 – Data Privacy & Security

Big Baazi takes the privacy of your personal information extremely seriously. Our full Privacy Policy is published separately.

Data Collection & Use

  • Information provided during registration and KYC is used solely for identity verification
  • May be used to improve gaming data services
  • Information is never shared with third parties except as required by law
  • You can opt out of receiving marketing communications

For more details, visit our Privacy Policy Read.

Section 11 – Dispute resolution process

If you have a dispute or issue with Big Baazi, please follow the process below. We are committed to resolving all disputes fairly and promptly.

Steps to File a Complaint

  1. Step one: Contact our support team via live chat — most issues are resolved right there.
  2. Step 2: Send a detailed complaint by email. You will receive a response within 48 hours.
  3. Step 3: If you are not satisfied, submit a formal complaint. Big Baazi's compliance team will review it.

Our commitment: Big Baazi strives to resolve all complaints within 7 business days.

Section 12 – Changes to terms & their effect

Big Baazi reserves the right to update these terms and conditions at any time. Users will be notified in advance of any significant changes.

How to stay informed about changes

  • Notifications after logging into the platform
  • Notification to registered email
  • See the "Last Updated" date at the top of this page

Continued use of the platform after any changes will be considered acceptance of the updated terms. If you do not agree to the new terms, you may close your account and withdraw your balance.

Have a question? If any part of the terms is unclear, the Big Baazi support team is always ready to help. Ask in Bangla, get answers in Bangla.

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